I am a regular PTSC customer, utilising their services mainly within the East-West Corridor. Observing the regularity of some of their services, I decided to find information on alternative routes.
Hearing that PTSC has a Web site, I decided to log on to the URL www.ptsc.co.tt to find out the various bus schedules.
I was shocked that the Web site has not been updated since August 2010.
As such, some of the transport routes listed are no longer used or have alternate start-points, a situation I have been caught in several times. I saw that the Web site is out of date so I decided to contact PTSC’s customer services via telephone.
On June 13, I telephoned PTSC’s Customer Care to find out transportation options to Point Lisas and if there would be any alternate routes so as to make my commute easier. The call was promptly answered by a kind operator who transferred me to the relevant customer information booth.
The customer service representative, when I enquired about the bus schedule, routes and regularity of service to the Couva/Point Lisas area stated that she “doh know about de bus schedule” and that “I should sacrifice ah day tuh go Sando bus station and fine out dat information.”
Is this what my tax-paying dollars are funding? I have to “make ah sacrifice” to travel from Piarco to San Fernando to find out a bus schedule all because the assigned customer care representative, who is being paid to provide this information, does not want to do her job? Is this one of the PTSC employees who benefited in October 2012 from a nine per cent pay hike?
PTSC employees are providing a service. The commuting public is paying your salaries, not the other way around. We demand value for money! That “sacrifice” is not for the public to make!
Over to you, management of PTSC and Minister of Transport.
Frustrated tax-paying citizen